EZ Texting Finds 69% of Consumers

Want to Contact a Business Via Text

2019 Text Communication Report

Key Takeaways From the 2019 Text Communication Report:

  • Statistics that reveal how consumers perceive text communication
  • Consumer communication preferences from over 1000 survey respondents across ages 18-65 
  • Gaps in business-to-consumer communication and how you can reach more customers

Additional Details: 

  • 84% of consumers have received a text message from a business. 
  • 69% of consumers across all age groups would like to be able to contact a business via text, and 54% are frustrated when they are unable to do so.
  • 86% of small business owners who utilize text messaging indicate that texting offers higher engagement than email communication.
  • Businesses are more than 3 times more likely to rely on email as a primary communication method, despite the fact that consumers are 4.5 times more likely to reply to a text message.

Fall 2019 Leader in SMS Marketing

Fall 2019 G2 | Grid

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© EZ Texting 2019